This is the third part of a series on rocking your audience at whatever stage you’re at. As we go through each stage, I’d love to discuss it like crazy and do some q&a before moving on to the next one. So got comments? Leave ‘em. I’ll be adding everyone who participates to the Twitter list so that we can keep up with each other.
I have never actually seen a peanut tree. [Update: This is probably because they do not exist! Google #fail.] But in my head, I imagine it growing, growing. And then the time for harvest comes, and the peanuts are falling all over the place. Actually, it’s raining peanuts. Your neighbor is screaming at you to get them off her lawn (or maybe it’s just my whacko neighbor, but that’s a story for another day).
Let’s imagine that those peanuts are your community. The ones who built your blog into a poppin’ place to be. The ones who bought your products when you thought no one would. The ones who said exactly the thing you needed to hear when you were convinced that you were the suckiest [whatever your job is] on the planet.
You literally prayed for peanuts for months, years even. And now you have them. (Some are even growing into little trees and are sharing their harvest with you…fun!) You have a couple of options.
Option 1: Walk the red carpet
Smile. Wave. Have red velvet ropes surrounding you so that people can’t get too close. Of course, the right people can get close. The ones with all of the fame and fortune. The ones who are useful to you in some way.
Ugh. I know we would never ever do this intentionally. But ask the guy whose last 5 @ replies on twitter you haven’t responded to. Ask the girl who emailed you twice to tell you how much you rocked her world with that thing you did. Those people would probably put you in the category of “individuals who obviously don’t care that I exist”. You’re a rockstar, all right. And you’ve got the elusiveness to prove it.
Option 2: Shake hands with everyone if it kills you
You can choose to have a mission. You will answer every tweet. Every email. Every phone call and facebook tag. You can hire a VA (or two) to help you with the massive amount of communication that is happening. You can choose to be a paragon of inclusiveness…at a cost. Huzzah for inclusivity!
Huzzah for exhaustion and trying to do the impossible! Oh wait. That’s not a huzzah. That’s a big boo. So what’s a bonafide social web-lovin’ rockstar to do?
Option 3: Dive into the mosh pit
There’s a certain amount of trust involved when you jump into a mosh pit. A certain amount of putting yourself out there in full. You’re not engaging with everyone, but you’re engaging with the people who have taken the effort to put themselves on your front row. You take the effort with the people who are genuinely taking the effort with you.
You might not answer every form of communication known to man (hello…voicemail plain sucks), but you have your favorite ways of keeping in touch on an individual basis (DMs, anyone?). If you set those expectations up ahead of time, you’re much less likely to make people feel thisbig.
Gwen Bell is a perfect example of someone who nails the community thing. There’s a good reason I talk this woman up a storm. She’s smart. She’s insightful. And despite her celebrity status, she is one of the most grounded people I’ve ever met. You know those super-laser goggles everyone has that can tell how “important” a person is? I don’t think she has them. She makes up her own rules about who is worth listening to. She’s an empty cup. I asked her how she keeps up with the high demands on her time, and she said:
First: check in with yourself frequently. Ask: how is my energy? Choose to respond to inbox x y or z based on that.
If high energy. Spend it on creation, new endeavors & open loops. Action items. If low. Spend it approving comments, reading blogs, or go do something non-tech.
Also. As you “get embiggened” trust it doesn’t always have to be public. Know when to DM, shift to email, bring it closer to the heart.
(By the way, Gwen is involved in a new online project called The Mindfulist — daily prompts on mindfulness. I’m getting involved on my personal blog. I’m predicting a movement here, people.)
A couple more ideas to mull over: (and I’m certainly open to new ones in the comments…I’ve definitely got a lot to learn in this area)
- Twitter lists – I am a HUGE fan of Twitter lists. I have both public and private lists to keep track of more than people who tweet great stuff. I keep track of people who comment regularly on the blog. People who I want to get to know better. I make sure to take a special interest to the people who are interested in me. If I’ve got to choose who I’m going to spend my time with, I’ll choose people who are feelin’ the mutual love.
- Highrise (or another relationship management system) – “Relationship management” is the worst term I have ever heard. Can someone please change it? But they’re actually really cool. I can forward encouraging emails to Highrise, and it keeps track of it for me. It’ll show me people I haven’t talked to in a month. It helps me to remember details about people that I don’t want to forget. (It can also allow you to be extremely anal about information-collecting, but don’t give up on it for that reason alone.) Highrise is really useful for helping me to keep my relationships alive and well.
- Email policy – Email is incredibly invasive because it’s so easy to send. I can send it from anywhere. I can send it anonymously. If I’m feeling extra-spicy, I can send emails to thousands of people at once. You don’t have to answer all of your emails. Really, you don’t. But if you choose to go that route, let people know about it. And give them some other way to contact you that you’re more comfortable with. (“If you really want to get in touch with me, write a blog post about Alaskan elephants! Then DM me the link, along with your email address. I’ll be sure to respond right away!”) Just kidding…about the elephants.
- Office hours – Maybe you’re on Skype every other Wednesday from 1 to 3 for an open chat with anyone who wants to drop by. A no-holds-barred, “I’ll talk to anyone” session. I mean, wouldn’t it be cool if someone you adored did this? Like…Oprah. What if Oprah skyped on Wednesdays? Just sayin’. I would totally go.
I don’t think this “figuring out how to stay in community with everyone” is purely relegated to the internet-famous, but the issue is certainly a bigger deal the more well-known you become. Do you have any systems in place for keeping connected to your community? Pigeons, maybe?


[...] This post was mentioned on Twitter by Sarah Bray, Alex Ignacio. Alex Ignacio said: RT @sarahjbray: Rock your audience, Part 3: When your peanut becomes a peanut tree (also…mosh pits!) http://bit.ly/7NdCp8 [...]
Oooh, I did not know Twitter lists can be private!
.-= Kelvin Kao´s last blog ..Goodbye 2009, Hello 2010 =-.
Yup. A very useful feature!
Ooh I love it. I’ve had a crush on Gwen Bell for awhile. She replied to one to my twitter messages… and it was personal! How cool is that?!
I try to do the same with my correspondence. But like you mention the emails can get to be too much. I’m worried that I might be losing some of that personal touch if I go through things too quickly.
I love the concept of the mosh-pit… it takes trust and confidence baby.
.-= Nathalie Lussier´s last blog ..What Are Chia Seeds? =-.
Most excellent! I may frame this one…
.-= Emma Alvarez Gibson´s last blog ..No resolutions. =-.
She is amazing, isn’t she?
I have trouble with email, too. I have to bang through it so that I can get to my actual work, and half the time I miss something that someone said. I had decided to hire someone to help me with correspondence, but I’m back on the fence again.
MOSH PIT!!! WOOO!
What an excellent post! I struggle with responding to email a lot. Not b/c I don’t want to answer, but b/c I want to have the energy to put in a heartfelt reply. Sometimes it takes me eons to do this. Eons.
Thanks for your words of advice!
You’re welcome, Betsy. I think you just have to make the decision not to be awesome sometimes. Just be there.
Of course, some things require a lengthier, heartfelt response. I dig that (and I do that). But if it has to be heartfelt, maybe we should start sending actual mail. You know, by post office. Wouldn’t that be awesome?
This is a good point.
I feel badly about #1, because I know I come across that way. The fact is, my peanut tree (I love this, actually, despite the fact that yes, peanuts grow under ground) has gotten to the point where it is not possible for me to both answer everyone who wants an answer and get anything done. I don’t physically, mentally, or emotionally have 2 minutes for everyone who wants 2 minutes.
The only way I know to do it is to keep showing up and keep telling the truth, including the part about not having those 2 minutes.
(P.S. I think that “top 10 reasons not to hire me” thing is completely brilliant.)
.-= Sonia Simone´s last blog ..What Makes Marketing Hard? =-.
LOVE IT! I think as a small business owner runnin’ the show (no smoke and mirrors, I promise), it’s important to be reminded that the people we really NEED to keep in touch with are the ones who give a darn about keeping in touch with us. Great post!
.-= Tammi´s last blog .. =-.
So I’m thinking I’m getting the hang of things, and I’m loving your post, and then the term “DM” pops up, and I don’t know what that means. Can you please enlighten me?
I have to admit that having direct ways for complete strangers to contact me makes me nervous. But I’m preparing myself! And I’ve also learned that it’s perfectly okay to limit your access to some degree so that clients, and people in general, don’t take advantage of you and assume that you’re always available just because we live in a 24/7 world. I have plenty of love to share, but I prefer to share it Monday through Friday between 9 and (fill in the time you turn back into a pumpkin).
So, what’s DM again?
Sonia: I disagree…you don’t come across that way at all! I loves me some Sonia Simone.
I think that’s exactly it — the truth-telling that you’re so good at makes me comfortable and confident that I can approach you…get in your front row if that’s what it takes.
Tammy: A DM is short for “direct message” on Twitter. Don’t feel silly for asking at all…it’s the only way to learn!
Yes, the nervousness is real. Like when people you’ve never heard of show up at Starbucks because you tweeted that you’re there. And you are there in stage makeup and costume. A teeny bit scary. But you get used to it (and learn when not to share!)
I turn into a pumpkin at random times. It’s strange actually.
Ok, I followed Gwen. Just because you said how cool she is, ha!
I’m constantly impressed by how nice some people are. I’ve written email to some people I admire a lot that kind of intimidate me and they have been so so nice.
On the other hand, some people I thought would answer, never did. So, who knows?
I guess it’s just good to remember people are human and hope people are understanding with you too.
.-= Naomi Niles´s last blog ..You know you need to hire a web designer when… =-.
I admit I had a hard time getting past the “peanut tree,” but that’s the biologist in me–almond tree, pecan tree, walnut tree, . . .I guess I can see why you thought peanuts grew on trees. But peanuts aside it’s a good analogy and the advice is particularly useful. I’ll have to remember this when my little nut tree starts to bear fruit.
The mosh pit, that would definitely be me, except I don’t even have anything poking out of the ground yet, let alone a whole tree with fruit =]. I love your articles. =]
.-= Wendy´s last blog ..Cupcakes 1st Bday invitation/Set of 12 =-.
Naomi: So true…we really do have to extend that patience when it feels like people are not hearing us. “A person’s a person no matter how small.” (Or big.
)
Kevin: I hear you…I live in VIRGINIA, land of the peanuts, so it is pretty ridiculous that I even made the connection. I pass peanut plants on every trip I take to both my in-laws’ and my parents’ houses. I always point them out to my kids. “See, peanuts need sandy soil to thrive. That’s why they love Virginia!” And then I write about peanut trees.
But now I’m incredibly inspired to draw a peanut tree. Because wouldn’t that be the coolest thing you’ve ever seen?
Sarah J Bray. You continually blow me away. Your “Top 10″ at the bottom here is brilliant.
Leo (http://zenhabits.net/) has a post on giving up email for good. For many of the reasons listed above in the comments. Email’s impersonal, sorting through it takes up a lot of energy. And it’s nearly impossible to respond to everyone through that medium (peanut or no). The post is compelling. But not for everyone.
I find that Twitter is a more intimate place – 140 characters gives you a taste of the flavor of a person without having to eat a whole meal of them*. It’s better for high touch. It’s better for speed. And. I really hope someday email is gone forever. Someday soon. (May go the Leo route & just ditch but that’s a big step.)
*not promoting cannibalism
wow-well done! I’ll have to go back and check out the other articles.
.-= laura(3wordTweets)´s last blog ..3wordTweets: http://twitpic.com/x2ezc – my volunteer work =-.
Ms Sarah Bray.
You are brilliant. And I don’t use that word lightly. Your intention that people love each other while still being true to themselves comes through everything you write.
The more blogs I read from you, the more respect I gain for you and the more “in awe” I am. You are *BIG* in my world and I’m grateful for you.
Plus, all that great business advice to boot?! I love the office-hours idea. I think I’m gonna!
Thank you for all you write and do, but mostly for who you are.
Gwen: So glad you clarified that, because I totally thought you were promoting cannibalism. Also, I relish the thought of no more email. Possible?
Regina: Thanks, girl. Feeling quite honored at your uplifting appraisal.
Sarah-
You totally rock. And really what else would a peanut grow into except a peanut tree?
.-= Liz´s last blog ..Playing to Your Strengths =-.
Hi Sarah,
Great post, this series is like chocolate for my brain.
My audience/community is still very tiny, but I’m starting to make private twitter lists and bookmark the blogs of people who are engaging with me. It’s never too early too think about building in systems for this. I’d never heard of Highrise before, thanks for the tip.
Also, I liked your response to Betsy in the comments:
“I think you just have to make the decision not to be awesome sometimes. Just be there.”
I take sooo long to tweet, email, post anything because I always think it’s got to be brilliant or people will just switch off. I’m writing that little gem on a post-it and wearing it on my forehead for the rest of the day
[...] Internet Moment #2. Then I came across this by Sarah Bray in the comments thread to her latest latest post at S.Joy Studios: “I think you just have to make the decision not to be awesome sometimes. [...]