Category Archives: Diary of a Web Worker

The good, the bad, and the slightly delusional

Diary of a web worker: On being a solopreneur

Diary of a Web Worker is a new series where I spill my guts about the realities of running a successful small business. This month, we’re all about solopreneurship. In other words, starting and running a business completely on your own. The ups, the downs, practical strategy, all of it. Hang on to your skivvies!

As I sit here fully caffeinated, running on zero hours of sleep in the Starbucks down the street, solopreneurship is heavy on my mind. I’ve given it up. And if this fails, I cannot, will not go back.

It’s not that being on my own was that bad. In fact, for the first few years, I swore I would never hire anyone. With barely any overhead and my ability to do anything and everything to the epitome of perfection (a trait I’ve since discovered isn’t quite as good as it sounds), I was invincible. No economy could blow my umbrella inside-out. I was too nimble for that.

But around March of this year, I started struggling with anxiety in a massive way. My Type-A self has always had a bit of a nervous streak, but until recently I’ve counted it as an asset. When I am faced with a problem, my ever-ready mind keeps attacking it until it’s solved. My fear has given me a sort of edge. I’ve succeeded where others have failed because my mind just. won’t. quit.

But when my general feeling of apprehensive problem-solving turned into the feeling that I’d almost been hit by a car — 24 hours a day — I was forced to see my anxiety as it really was. Not as a normal part of my personality, but as something that was killing me. And if I let it, the business that I worked so hard to build.

In the beginning was the girl

By day, I was an event planner at a local university, data entry clone for a yearbook publisher, and editor for a budding author.

2007 was my first year as a solopreneur — at least, for part of the time. After I quit my full-time corporate job, I took on three part-time jobs that would allow me the flexibility of working from home. By day, I was an event planner at a local university, data entry clone for a yearbook publisher, and editor for a budding author. By night, I designed and developed websites for myself — each one being God’s gift to the internet. I had spent the few years prior to that building up a blog, which I eventually sold, giving me the impression that I had a green thumb for online business.

It took me six months to realize that building a blog with later hopes of selling it was not an effective business plan. It hit me that I needed a product or a service to sell if I wanted to be self-employed any time soon. Enter S.Joy Studios.

The solopreneur that was not

By late 2007, I was fully in business. I quit two of my part-time jobs and worked hard to be seen as a “real” business. I said “we” a lot. I used big words. I had a blog (that no one read) that talked about all of the impressive things “we” were doing. I knew I needed credibility, but I didn’t believe in myself enough to make a dent in that department.

Still, people need websites, and I was a good designer. I eeked out a living over the next year and a half, and I started getting really interested in design accomplishing things. Without knowing it, I became a student of web strategy.

In late 2008, I quit my last part-time job. It was the scariest leap I had taken up to that point, but I was so stressed doing both that I knew it had to be the right decision. It was.

By that time, I had dropped the “we”. I had come up with an idea for packaging my services that, at the time, no one else was doing.

Packaging your services (v.): The act of coming up with different fixed-rate packages clients can choose from. It makes it easier for people to buy from you, resulting in your calendar being full to over-flowing.

My service packages immediately tripled the number of people who wanted to work with me. I discovered Twitter and met Danielle LaPorte, who was the first person to tell me that I was a genius.

A paradigm shift

Danielle’s Fire-Starter Sessions are one-hour sit-downs with Danielle LaPorte, empire-building maven and one of my personal heroes. She nailed what I needed to do to move forward. Ground was broken, epiphanies were had.

In early 2009, I decided to take another leap — to do a fire starter session with Danielle. It doesn’t sound like a big deal to me now, but at the time, I was a card-carrying Boot Strapper. Capitals. I didn’t spend money on anything. To pay someone $300 to talk to me for an hour felt like having surgery without being knocked out first. (Note: The price has since gone up.)

My session with Danielle LaPorte was a turning point. Something shifted in my brain. I finally knew what I stood for and what I didn’t. My tentative idea for a pre-built design solution came out fully-fledged — LiteSites grew wings. So many intangible notions took shape that day, most of which I can’t even explain. (By the way, I’m not affiliated with Danielle’s Fire Starter Sessions in any way. All of this is just my experience.)

Two weeks after our work together, I became booked solid and have been booked to over-flowing ever since. I launched LiteSites last summer, which was an immediate and earth-shattering success. I started planning the gold-digging excursion, which was my tippy-toe into sharing all of my hard-won knowledge via an online multi-media classroom format. Things were very, very good, and I was working very, very hard.

The burst of my solopreneur bubble

I couldn’t get on Twitter without this tidal wave of fear swallowing me up.

My flood of anxiety came at the worst possible time — during the launch for the excursion. I plowed through anyway. I kept on persevering throughout the excursion, which I was incredibly supported by — such an amazing group of people giving me positive feedback every single day. But by the end of April, I was done.

But I wasn’t done. I still had clients. Projects that I was excited about starting. I still had (and still have) stuff from the excursion I needed to wrap up. But I couldn’t get out of bed. I couldn’t check my email. I couldn’t get on Twitter without this tidal wave of fear swallowing me up.

Surrender

I had lost all of the strength that I was so proud of. My stubborn independence and unwillingness to fail was taunting me. It felt like the whole world was watching me. I could do nothing but lay in my bed and cry buckets.

For a few weeks, the only way I could function was to pray that God would give me the motivation and desire to get out of bed. I would literally say, “I can’t do this by myself. I am not getting out of bed unless I get this sudden miraculous desire to do it.” Some days, it would really happen. I would lay there for 20 minutes and all of a sudden, my desire would shift, and I would find myself at a coffee shop, happily working away. Other times, that mysterious desire wouldn’t come, and I’d sleep until 12 and feel like a horrible person because of it.

Somehow, I started re-gaining my strength and made the decision to hire my first employees. Leah had coded for me in the past and was a dream and a half to work with. Julianne was one of those rare creative firecrackers — if I was going to have a team, she was going to be on it. And here we are.

What three years of solopreneurship has taught me

Life is different now. I still struggle with anxiety every single day, but I’m working through it with a counselor. My days are different now. The more people I hire, the more people I realize I need to hire.

But I don’t regret going at it alone for so long. Solopreneurship was an exciting, rewarding experience. And if I had waited until I had the resources to hire people, I would never have started. Still, if I could go back in time, there are a few things I would tell the younger me.

Dear Sarah,

Don’t worry if you’re not the best yet. After you’ve put in 10,000 hours, you will be.

Savour your open calendar. Use it to make your brand and your systems great. Those are the things that are difficult to find time for when you’re in high demand.

Forget 9 to 5. Figure out how you work best and use it. Take your weekends. Make them sacred.

Plan for your downtime before you plan for anything else. Take twice as many vacations as you used to.

Don’t believe the lie that you are the only person who can do things well in your business. Do what you’re best at, and find a way to delegate the other stuff.

Learn how much your time is worth. Knowing that is crucial, whether you sell products or services. (Book Yourself Solid by Michael Port is the best resource for figuring this out, and it needs to remain by your bed for the first six months of your business adventure.)

Always go with your gut instinct when deciding whether to take on a project. Taking on projects that are not true to you will, at best, rob you of your time. At worst, it will rob you of the opportunity to work on the projects you were born to do.

Learn to live in the present. Enjoying the place that you’re at right now is one of the keys to combatting fear and discontent. I like to visit themindfulist.com for daily mindfulness prompts.

Find ways to be kind to your solopreneur self. Treat it like a child who you love dearly. Daily rewards are more effective than daily thrashings. Think treats and surprises.

Remember how small you are. The sun does not depend on you to rise. No one’s life depends on your performance. And speaking of performance, remember that you are not valuable because of what you do. You are valuable because of who you are. Give yourself permission to be eccentric.

And Sarah, don’t forget the little girl who reads too many books and who wants to know everything. She is still you, and she is the best part of you. Don’t lose yourself in the process of trying to be great. You already are.

Fondly,
Sarah

I am a love machine

Really, I am. I thrive on love in all forms. Online love. Offline love. Love for my work, love for other people’s work. Love is my favorite.

I think we’re all little walking love machines. It would be cool if we had glowy hearts on our chests that we could push to disseminate and receive the love we need. When we’re feeling low, our glowy heart would be dim. And then everyone would fill us up until we were day-glow bright again.

Gwen Bell posted this video a few weeks ago, and it’s one of those that I’m finding myself going back to over and over.

If you don’t have time to watch the whole thing, pay attention to 9:22 to 14:45. It talks about how technology has moved our society to a place where we’re seeking trust, meaning, and quality of life over our previously-held values of privacy, constant availability, and ease of use. Our use of technology has made us feel isolated and alone (our glowy hearts are dim!), and now we’re using it to foster meaningful connection.

So what does that mean for us?

I’ve been a pioneer in content-driven websites. Now that people are starting to get that, I’m paying attention to new practices that are solving some of the challenges we face with the content-driven model. It’s not good enough to be a pioneer. You have to know where things are going.

I like to watch people who have been online for a good while to sense the direction of where things are headed. When we’re new to working online, we tend to over-indulge in all of the candy. (But the candy! It might disappear! Must. eat.) But the more seasoned folks among us have over-indulged, under-indulged, and eventually come to a point of investing their time in the things that have longevity. Things I’m noticing now:

  • A general repulsion for the exploitation of relationships. We’re funny and real and so transparent. We’ve gotten rid of the corporate lingo and have become comfortable being ourselves. Which is great. But if that becomes another marketing gimmick, we are sickened beyond belief. Which makes sense, given our society’s deepest needs are for trust, security, and meaning. Bad things happen when our deepest needs are exploited.
  • Stepping up what we publish. Sick of excessive information and searching for real meaning, we are starting to take our content more seriously. Makes complete sense, and I’m glad it’s happening. Sometimes first drafts are okay to publish, but what would happen if we treated our work as art? What would happen if we polished and shimmied and shined everything we put out there, even to the detriment of frequency?
  • Respecting when people disconnect. Our technology-free days are becoming intentional. We do not lose credibility when we disappear to work on our art. Rest is beginning to be respected.
  • Instantly recognizing marketing cliches. Remember your favorite English teacher’s definition of cliche? Anything you’ve heard once. And it’s becoming even truer in online marketing. It is now so important to put on our horse-blinders and create strategy that is just ours.
  • Having launch fatigue. Marissa Bracke wrote an extremely timely article on this last week. When our relationships with people online become 85% about what we’re launching or what other people are launching, we’re bound to get tired of all of the launching. It’s starting to happen, folks. Which is another reason to put on those blinders and do something no one else is doing. Including launching like no one else is launching.
  • Appreciating the chopping block. We are tired of sifting through information. We want carefully edited direction. Instead of googling, we ask people on Twitter for their recommendations. When we visit a website, we don’t want everything in the sidebars — just a selection of what’s most important and useful. Instead of an exhaustive list of books on marketing, we would rather have Ted’s top five. It’s not enough to be simple. We want hand-picked. If you build a reputation of hand-picking the best stuff and chopping off the rest, people will come to you as a trusted resource.
  • Going back to professionalism (a little). When we tossed out corporate crap, we tossed out a lot of…crap. But there was also a lot of good stuff that went out with the trash. Like quality. Just because it’s personal, doesn’t mean that we can shill crap (read Amy Hoy’s excellent article on this…and don’t worry. She informs me that it’s Nutella.). We need quality photography. Quality writing. Quality packaging. Quality products. If we’re going to continue to flourish in the online space, we can’t become known for over-priced, over-hyped crap.

So that’s what I’ve been thinking about while I’ve been being quiet. Love, crap, and sandwiches. Also, that LiteSites are back from vacay. And I’ve hired two people who I love and who you will meet very soon. And also that I need to hire a third, but I’m not a fan of being too big for my britches.

Love. To you.

She’ll be coming round the mountain when she comes

Got that stuck in your head now? Good. Me too.

I feel like this is one of those awkward moments where I was supposed to call but didn’t, and then I run into you in the grocery store and say “So…” while shuffling my feet.

So…

I’m being quiet right now. That’s the gist of it. I have a new project in the works that is going to change things up around here quite substantially, but I’m not pushing it.

I’ve discovered something about web strategy. First, it is so hard to be perfect at it when you’re a solopreneur. Either you have no clue what to do next, or you have too much to do next. Or you have an elaborate plan that would work if only you ran on batteries. Or jet fuel.

But unfortunately, we are not robots. We get sleepy, excited, overwhelmed, inspired, jealous, triumphant, and all of these other things that interfere with a well-run machine. I think that’s why 9 to 5 exists. I think that’s why corporate is so…corporate. When you take out the heart, things are much more predictable.

My gold-digging excursion left me people-shy. Me, the girl who loves performing, teaching, speaking, writing, and generally sharing with masses of people. I’m overwhelmed with the attention and interaction. I can’t explain it, but it’s there. And it hasn’t gone away yet, even though the excursion has been over for two weeks.

I generally share a lot around here. I share what’s made me successful, strategies that work, things to avoid. And those things are important. But I’m learning that being perfect in business can not only make you successful; it can also drive you crazy.

I’m hiring my first helper in a few days. Not just talking about it, but actually doing it. I’m focusing on filling my well instead of producing so much. Yes, I’m launching my new thing soon, but I’m not putting a date on it. And I’m actively ignoring the voices in my head that are telling me “You’re not communicating enough; you’re not building enough relationships; you’re not following your own freaking rules.”

They’re my rules. They’ve worked for me and countless others, but I’m not going to die if I break them for a month. Or even two. (Just keep telling yourself that, Sarah.)

Hopefully my people-block will be cleared soon. But even if it isn’t, I’ve learned a few very important things. First, hiring people is the only way to develop any kind of consistency without killing yourself to be perfect. Second, there is time. There is always time. So even if you have to do this alone, don’t dig those spurs in too deep. Your workhorse-self can only sprint for so long before you sputter to a stop.

The year of the breakdowns

I think I’m going to call this the year of the breakdowns. I feel like this has been a recurring theme in my life and in my writing lately — breaking down. And it’s embarrassing, really. But I have to write about it. Because I can’t write “Top 10 Ways to Fix Your Blog Posts” when I’ve just gotten down off of a two-hour crying jag.

And I am realizing that I’m not the only one. As I’m reading through all of your submissions to my question last week, I’m discovering that we all have hurts and pain in our businesses. We all have stuff that we struggle with. Maybe that’s uber-obvious to everyone, technically, but when you start reading real stories about real stuff that’s happening right now, it all becomes much more…real.

The pursuit and the prize

Starting a business — especially one that’s gorilla-glued onto your life’s passion — is a love story. In the beginning, you’re feverishly trying to catch their attention. You’re doing anything you can (and you’re doing most of it wrong). That part is painful enough in itself, but you just keep doing it, and eventually you do get some sort of attention. And maybe it works out. Maybe it’s a long-term, forever kind of thing.

Now you can go in one of many directions. You can delight in being together. Savor long dinners, bring flowers, relish the companionship. Always looking for ways to bring more joy and fullness to the relationship, but being comfortable in what it is now.

Or, you can start getting afraid of losing this great thing that you’ve got. You might start smothering your companion by being there every minute of the day, wearing yourself out in the process. Or you might start enviously checking out other, prettier people who walk in the room. You might start to try to keep up with them. Or worse, out-do them in your lover’s eyes.

Or maybe you finally got the guy or gal, which was going to fix everything, and then you realize that it absolutely doesn’t. And it was your only hope and now what?

It’s all ick. And it’s all based on fear.

The one thing I know

I’m secretly terrified that by writing posts like this, I’m going to be shouting into a cavernous, echo-y hole of “Oh crap. That sucks for you.” I’m scared that I’m going to end up branding myself as “that web person who cries all the time.” Or worse, “the whiney girl who got what she wanted and then started complaining about it on the internet.” So not professional, right?

But I believe in confession. Maybe I’m a glutton for punishment, but I do. I believe in bringing things to the light and watching magic happen. And mostly, I believe that I was meant to be here, doing this, now. Maybe not the cry-in-public part. But the passionate, love affair with my work part.

I’m going to continue accepting your confessions for another day or so — if you get this by email and you couldn’t see the form last week, you’ll have to click through. It’s all anonymous. My hope is that when I publish some of the answers, it will help give us all some perspective on the holes that maybe we can help fill.

Crawling out of the flaming river of death

Note: Today’s post is a bit out of the ordinary for me, but it’s what came out of a terrible, head-pounding day. We’ll get back to our regularly scheduled strategy-talk on Thursday.

Today was awful. I can actually say it was the worst day in the history of my entrepreneurial career. One of those days where the clouds are not only falling from the sky, but they are on fire.

It wasn’t any one conversation or thing-that-went-awry. It was everything. And it made me realize how dangerous it is to associate your sense of self so closely with your business. Because when those flaming arrows come falling from the sky, you have no helmet. Not even knee pads.

I’m not proud to admit it, but today I cried. Torrentially. (I think I just made that word up.) Despite the fact that Chris Brogan and my buddy Sparky Firepants think I’m doing it right, despite the fact that everyone is being so darned supportive and awesome, there are a few people who think I’m doing it wrong. And I don’t know why that sucks so bad, but it does.

Maybe you’ve had a day like that?

This is for you if anyone’s ever thrown flaming darts at your head (and yeah…this is for me)

  • You are doing it right.
  • If someone throws darts at you, don’t throw darts back. Even if it’s practically necessary, or if it’s just a subtle bit of sarcasm or eye-rolling. Darts are like boomerangs and eventually come back to poke the thrower in the eye.
  • It’s good to look for the truth in criticism, but if there is any, and after you’ve extracted it, don’t dwell on it. Ask yourself what’s the best thing you can do now, and do it.
  • “I don’t want to disappoint people” is not a good reason to say yes. YOU are worth saving from disappointment.
  • You can’t run your business for everyone else. Even though you thrive on letting other people benefit from your super-powers and keeping things humming with integrity and style, you’ve got to ultimately meet your own needs first.
  • Don’t give up on people. If you spend your life mis-trusting and second-guessing those around you, you’ll soon be throwing flaming arrows of your own.
  • Leaps are always worth the jump. Especially if you’re leaping from a burning building, and even if there is no (visible) net.
  • The pain that you’re feeling now is real, but subjective. Go watch Cinderella Man or read The Diary of Anne Frank one more time. Perspective is good.
  • Struggle is necessary for the growth of your character. So rejoice in the struggle — character is priceless.
  • All is well, and all will be well. (My favorite phrase on the planet.)

I can’t say I feel a ton better after writing that, but tomorrow is a new day. And I’ve still got our gold-digging excursion to look forward to, so I’m beyond excited about that. Thanks guys, for all of your shout-outs and encouragement this past week. I’m excited that you’re excited; we’re going to have a grand old time.

And now back to the steak and shrimp stir fry that John made for me…maybe “eat a good meal with people who adore you” should have been on the top of that list.

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